These Terms & Conditions ("Terms") govern the use of the platform (the "Platform"), which connects student workers ("Workers") with businesses ("Employers") for short-term, flexible shift work. By registering, accessing, or using the Platform, all users agree to comply with these Terms.
2.1 Workers (Students)
Workers are individuals who accept and complete shifts offered via the Platform.
2.2 Employers (Businesses)
Employers are individuals or entities who post and manage shift opportunities.
3.1
A shift is considered confirmed once accepted by a Worker.
3.2 Employers agree to provide accurate information, including:
• Job description • Location • Start and end time • Requirements of the role
3.3 Workers agree to:
• Attend shifts on time • Be fit and able to perform the role • Carry out duties as reasonably expected
3.4
Both parties acknowledge that confirmed shifts represent a mutual commitment.
3.5 Right-to-Work & Identity Document Sharing
When a Worker is accepted onto a shift, the Platform shares the Worker's uploaded right-to-work and identity verification documents (e.g. passport, biometric residence permit, share code, visa, driving licence, DBS check) with the relevant Employer for compliance and onboarding purposes. Workers consent to this sharing as a condition of being accepted onto a shift.
4.1 Employer Cancellations
• More than 24 hours: No penalty • 12–24 hours: £10 compensation per Worker • Less than 12 hours: £20 compensation per Worker • After shift start / no-show: 50% of total shift value per Worker
4.2 Worker Cancellations
• More than 24 hours: No penalty • 12–24 hours: Warning issued; reliability score impacted • Less than 12 hours: £10 penalty and/or reduced Platform visibility • No-show without notice: £15 penalty and possible suspension
4.3
Repeated cancellations or no-shows by either party may result in account restrictions or removal.
5.1
The Platform may assign a reliability score or rating to users based on performance, including attendance, punctuality, and conduct.
5.2
The Platform reserves the right to adjust visibility, access, or privileges based on user reliability.
6.1
All users must behave professionally and respectfully.
6.2
Employers must provide a safe and lawful working environment.
6.3
Workers must comply with reasonable instructions and workplace standards.
6.4 The following are strictly prohibited:
• Abuse, harassment, or discrimination • Fraudulent activity or misrepresentation • Repeated failure to honour commitments
7.1
The Platform reserves the right to suspend or terminate accounts at its discretion, including for repeated cancellations or no-shows, misconduct, or breach of these Terms.
7.2 Actions may include:
• Warnings • Temporary suspension • Permanent removal from the Platform
8.1
Users may raise disputes within 48 hours of a shift.
8.2
The Platform may review communication records, attendance data, and submitted evidence.
8.3
The Platform reserves the right to make final decisions regarding disputes, including adjustments to penalties or outcomes.
9.1 Penalties may be waived for genuine emergencies, including:
• Medical emergencies • Severe transport disruption • Events outside reasonable control
9.2
The Platform may request supporting evidence.
10.1
The Platform acts as an intermediary between Workers and Employers.
10.2
The Platform does not employ Workers or act as the Employer.
10.3
Users are responsible for their own compliance with applicable laws and obligations.
11.1
The Platform reserves the right to update or modify these Terms at any time.
11.2
Continued use of the Platform constitutes acceptance of any updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
By creating an account or using the Platform, all users confirm that they have read, understood, and agree to these Terms & Conditions.