Terms & Conditions

HIYAME LEGAL & COMPLIANCE FRAMEWORK

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TERMS AND CONDITIONS

1. INTRODUCTION

HiyaMe ("we", "our", "us") operates an online marketplace connecting verified students with employers offering temporary, part-time, casual, and flexible work opportunities.

By creating an account, accessing the platform, posting shifts, applying for shifts, or using any HiyaMe services, you agree to these Terms and Conditions.

If you do not agree, you must not use the platform.

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2. ELIGIBILITY

Users must:
• Be at least 18 years old.
• Have legal capacity to enter contracts.
• Provide accurate information.
• Hold any legal right-to-work documentation required within their country.

Employers must:
• Be legally authorised to hire workers.
• Comply with all employment, tax, health and safety laws.
• Maintain required insurance cover.

HiyaMe reserves the right to verify eligibility at any time.

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3. ACCOUNT REGISTRATION

Users agree that:
• All information provided is accurate.
• Login credentials remain confidential.
• Accounts are personal and non-transferable.
• Fraudulent accounts may be removed immediately.

We reserve the right to suspend or terminate accounts suspected of abuse, fraud, or policy violations.

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4. PLATFORM ROLE

HiyaMe acts as a technology platform and staffing intermediary connecting businesses with workers for shifts, tasks, and recruitment services.

• HiyaMe is NOT the employer of workers supplied through the Managed Workforce arrangement.
• SG Umbrella is the umbrella employer and payroll provider for Managed Workforce work.
• Employment documentation, PAYE payroll, tax, National Insurance, holiday pay and pension are handled by SG Umbrella.
• HiyaMe does not supervise work and is not responsible for workplace management.

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5. SHIFT APPLICATIONS

Students may apply for available shifts.

Employers may:
• Accept applications.
• Reject applications.
• Withdraw listings before commencement.

No guarantee of work is provided.

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6. PAYMENTS

Where payment processing is provided:
• Payments may be handled through regulated third-party providers.
• Worker payroll and banking details are collected by SG Umbrella as the employer — HiyaMe does not collect or store payroll bank details.
• HiyaMe only collects payment information for Premium subscriptions and HiyaMe-paid services.
• Payments may be delayed due to verification checks.
• HiyaMe may withhold payments where fraud is suspected.

Worker wages and tax obligations are managed by SG Umbrella as the employer.

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7. FEES

HiyaMe may charge:
• Employer subscription fees.
• Employer posting fees.
• Service fees.
• Premium features.

All fees will be displayed prior to purchase.

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8. PROHIBITED CONDUCT

Users must not:
• Provide false information.
• Create fake accounts.
• Discriminate unlawfully.
• Harass other users.
• Upload malicious software.
• Circumvent payment systems.
• Use the platform for illegal activities.

Violations may result in immediate account suspension.

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9. LIABILITY

To the maximum extent permitted by law, HiyaMe shall not be liable for:
• Employment disputes.
• Missed shifts.
• Workplace incidents.
• Employer or student misconduct.
• Indirect or consequential losses.

Nothing excludes liability that cannot legally be excluded.

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10. TERMINATION

HiyaMe may suspend or terminate accounts where:
• Terms are breached.
• Fraud is suspected.
• Safety concerns arise.
• Legal obligations require action.

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PRIVACY POLICY (UK GDPR)

HiyaMe is committed to protecting personal data.

Information collected may include: name, email address, telephone number, university information, CV and employment history, identity verification information, device information, and usage analytics. Payroll banking information is collected by SG Umbrella as the employer, not by HiyaMe.

Legal bases include contract performance, legitimate interests, legal obligations, and user consent where required.

Users may request access, correction, deletion, restriction of processing, or data portability by contacting support.

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BANKING & PAYMENT POLICY

Payroll banking details (bank account, sort code) are collected and securely managed by SG Umbrella as the worker's employer — HiyaMe does not collect or store payroll bank details. HiyaMe only collects payment information for Premium subscriptions and HiyaMe-paid services, processed through authorised third-party payment providers. HiyaMe does not store full banking credentials where third-party processors are used.

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ANTI-FRAUD POLICY

HiyaMe actively monitors for fake shifts, fake applications, identity fraud, payment fraud, and multi-account abuse. We reserve the right to freeze accounts, withhold funds, request identity verification, and report suspected criminal activity.

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RIGHT TO WORK POLICY

Employers remain responsible for verifying legal right-to-work documentation. HiyaMe may provide verification tools but accepts no liability for employer verification obligations.

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EQUALITY POLICY

HiyaMe prohibits discrimination based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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COMMUNITY GUIDELINES

Users must behave respectfully, provide truthful information, communicate professionally, and maintain workplace standards. Harassment, bullying, hate speech, threats, or abuse may result in permanent removal.